Keep the conversation going. Even after hours.
Working with safari businesses across southern and eastern Africa
The problem
Give each guest conversation a clear next step.
Overnight replies use the lodge information you provide and ask for missing trip details. Your team reviews the exchange and confirms availability. We check the setup with you before activation.
Keep the conversation together
Bring enquiries from your connected website form, email and WhatsApp routes into one shared record.
Start the conversation after hours
Configure overnight replies to answer from your property information and collect missing dates or guest numbers.
Make the next action visible
Keep the quote and its follow-up task with the enquiry, so the next person can see what needs attention.
Show me the options.
LodgeHelm
Why LodgeHelm
B u i l t a r o u n d h o w s a f a r i t e a m s a c t u a l l y w o r k
One shared enquiry view
See connected enquiries, their conversation history and who is responsible for the next action.
Quotes built from your rates
Use the rates and fees you enter to prepare a branded guest quote. Track when it is viewed.
A clear follow-up for the team
Quote rules create follow-up tasks for your team. The guest conversation and quote stay together for whoever responds next.
See the booking journey
See enquiry progression and bookings by source, so you know where to investigate a drop-off.
63%
measured booking conversion. Individual results vary.
Rates
provide the prices in each guest quote
Tasks
keep the next follow-up visible
FAQ
What does LodgeHelm actually do?
It brings connected enquiries into one inbox, builds quotes from your entered rates and creates follow-up tasks. Overnight replies can be configured using your lodge information, with availability confirmed by your team.
Will my team need training?
We help you set it up around your team. We'll walk through the enquiry, quote and follow-up together before you begin.
How long does it take to get started?
We'll confirm the setup steps after checking your rates and enquiry channels. We check the connection and a sample exchange with you before activation.
Does it work with WhatsApp and our website?
LodgeHelm supports connected website forms, email and WhatsApp. We'll check your existing setup and agree which route to connect first.
Is my guests' data safe?
Each organisation has its own access controls. We'll discuss your team's access and the information needed for the enquiry routes you connect.